COS Operations Manager


Who We Are: Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world. We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite What we are looking for: The COS Operations Manager oversees the end-to-end process execution of the COS Operations team. As the manager you will lead the team through delegation, training, coaching, and direction as needed. The COS Operations manager works closely with upper management to provide updates and reporting as well as coordinates with other internal departments to produce solutions essential to the overall success of the Bank. The COS Operations Manager is responsible for the performance of their team and must work to ensure their team is always prepared for any situation that may occur. This position requires an astute knowledge of Operational processes with the ability to recognize situations that call for further investigation while keeping all parties informed. The ideal candidate will have a depth of knowledge in Core processing along with Operations controls and the rules and regulations that guide the Operational area. Our culture welcomes new ideas, and we encourage out-of-the-box thinking. We want to build leaders that want to grow with us, help us grow our company, and join us as we continue to be one of the top innovators in the fintech space. Responsibilities: Analyze existing processes to develop strategies, procedures and/or policies to maximize team efficiency. Conducting work stream-level reviews and analysis to proactively identify requiredtechnical tasks/actions, issues, and risks. Manage workflows, cross-departmental engagements, and special projects which may involve coordination with other departments such as compliance, accounting, and lending. Provide training to staff on all operational processes and Bank initiatives. Monitor the team’s performance and provide coaching as needed to maintain consistent team engagement. Develop action plans, conduct team member evaluations, and provide career pathguidance to each team member. Ensure all daily, weekly, and monthly responsibilities are completed in a timely manner. Act as a liaison with the Operation’s Coordinators to implement bank initiatives and tasks across Operations. Own, manage and lead all strategic business operations including the development and adoption of best practices, policies, and procedures. Maintain and oversee BaaS Onboarding and Operational support. Maintain quality service by establishing and enforcing organizational standards. Qualifications: 3 to 7 years in a banking manager/supervisor role. Ability to work across levels of management and to effectively lead teams. Excellent interpersonal and customer service abilities. Ability to work effectively while multi-tasking in a high-volume environment. High attention to detail. Exemplary organizational, analytical and communication skills. Excellent PC skills. Project management capabilities. Self-educator with the ability to apply knowledge obtained. Commitment to the highest ethical standards and the ability to maintain confidentiality Experience in all facets of a core operating system a plus #LI-AS1 Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.


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