Program Project Director

Description

Who We Are: Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world. We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services, and we invite collaborative and motivated high performers to join our rapidly expanding team. What we’re looking for: The PMO Team handles all the planning, implementation, and tracking of a wide range of business projects that are cross-functional in nature. In addition, the Project Manager provides project tracking and status, identifies constraints and potential workarounds, and is responsible for the overall success of the project or process implementation. This role will have expose across all business units and will work cross-functionally with teams to lead to increased execution of all project timelines. A successful candidate will bring experience and passion for Project Leadership, strategic development, and committed to helping Cross River meet its goals. Duties & Responsibilities: Establish the PMO role and operating model (e.g. centralized or decentralized, areas of focus). Lead various projects to enhance effectiveness of Cross River’s revenue generating areas Expert-level knowledge of project and program change management and associated methodologies, techniques, processes and approaches (e.g. Project and Portfolio Management Methodology – PPM) Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups Create budgets, guidelines, and other business-related documents for all new and on-going projects. Develop key processes and performance metrics (KPIs) and monitoring tools to provide clear and accurate reports across Cross River’s fintech programs. Ensure clear communication and reporting horizontally and vertically, escalating key issues as needed. About You: Superior knowledge of program and project management – both Waterfall and Agile methodologies Exceptional analytical and problem-solving skills Excellent relationship management skills Ability to deal with competing priorities and exacting expectations. Ability to work well under pressure across a diverse group of stakeholders. Strong verbal and written communication skills, interpersonal skills, and professional presence. Ability to easily communicate complex information between the business, Information Technology, and the bank’s technology and API partners. Proven ability to design, monitor, and test effectiveness of policies, procedures, and internal controls which are designed to assess Cross River’s and fintech customer/partner’s compliance with applicable regulatory requirements. Entrepreneurial spirit, hands-on mentality, integrity, and reliability. 7+ years’ experience working in a Project Management Office Experience working in a fast paced, lean environment Experience in Financial Services, IT, or Fintech Experience managing large, cross functional business projects PMP Certification is preferred Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.

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