Wire Transfer Analyst


Who we are: Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world. We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team. What we’re looking for: The Wire Transfer Analyst will be responsible for the daily operations of various wire transfer systems. Reviews and maintains records of wire transfer procedures to ensure accurate processing. Provide quality, accuracy and timely customer service involving daily processing for financial transactions in a fast-paced, time sensitive operations environment. Responsibilities: • Will be responsible for providing training and oversight of solutions that are implemented. • Also responsible for assisting in the production and revising of the Bank’s policies and procedures and keeping up with changes in Federal Regulations. • Accept and process wire transfer requests from clients and bank personnel • Perform various security related functions such as verifications and callback confirmations to validate the authenticity of outgoing wire transfers • Processing all outgoing wire transfers (Domestic, International USD, and International Foreign Currency, etc.) for external and internal customers according to set policies and procedures • Resolving problems through inner and outer department communication as necessary • Analyze outgoing wire requests to determine if they are in strict compliance with policies and procedures • Utilize multiple servicing systems for research and processing (i.e. SWIFT) • Review the purpose of the wire transfer and consider if is reasonable to effectively eliminate potential fraud/suspicious situations. • Ensure compliance with all established Federal Regulations for Wire transfers (OFAC, BSA/AML, Dodd-Frank, etc.). • Monitor the status of wire transfers throughout the business day to ensure deadlines are met. • Identify and escalate non-routine transaction and exceptions to eliminate potential fraud/suspicious situations. • Investigate and research suspicious or fraudulent claims in accordance with Bank policy. • Assist/train clients to process wire transfers on the Bank’s external wire system product. • Assist clients with the completion of wire transfer authorization forms to ensure that they are set up effectively in order to initiate wire transfers efficiently based on the Bank’s policy requirements. • Assist with resolving any wire transfer systems issues. • Perform all related duties and special projects as assigned. • Recommend latest methods to improve departmental functions. • Carries out specialized research to resolve problems and disputes. • Provide a high level of professional customer service. • Comprehend Federal Regulations that govern wire transfer transactions to eliminate any potential loss to the Bank. • Perform end-of-day reconciliations. • Participate in any Disaster Recovery and Contingency testing as required. • Be proactive with special research projects related to implementing new products, controls and system enhancements. • Assist in maintaining system back-ups. • Participate in all required training sessions for compliance. • Develop and maintain strong partnerships with internal sales and support teams and other clients. • Identify and recommend new methods of procedural enhancements to improve efficiency. Qualifications: • Minimum 3 years of experience in Wire and Funds Transfer. • Excellent interpersonal and customer service abilities • Ability to work effectively while multi-tasking in a high-volume environment • Excellent organizational skills and high attention to detail • Strong research, problem-solving and critical thinking skills • Excellent PC skills • Excellent oral and written communication skills • Ability to both learn new products/services and apply knowledge • Maintain confidential customer and Bank information in a responsible and secure manner. #LI-AS1 Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.


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